Service Administrator

Position: Service Administrator

Department: Helpdesk

Reporting to: Helpdesk Manager

Status of post: Full-Time Permanent

Salary: Remuneration Package will be competitive and in line with experience

Location:Portadown

Job Description

• Maintain accurate records by filing and updating data across internal systems and databases
• Assist with planning and scheduling documentation for internal teams and external contractors to support efficient workflows
• Monitor and update records related to ongoing tasks and service requests to help ensure compliance with performance targets and internal KPIs
• Support customer service reporting by logging feedback, tracking issues, and compiling data for review
• Contribute to process improvements by maintaining documentation, suggesting efficiencies, and helping to standardize procedures across the team
• Provide general administrative support to the management team, including preparing reports, handling documentation, and coordinating internal communications

Essential Skills & Experience

• Strong computer skills, particularly in Microsoft Office (Excel) and database systems such as CAFM
• High attention to detail and accuracy when working with data and documentation
• Ability to manage time effectively and work both independently and as part of a team
• Experience collaborating with team members to meet shared goals and ensure consistency in administrative processes

Desirable Skills & Experience

• Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocating and planning of responsive works
• Previous practice in using CAFM software

The Company Offers

• Ongoing training and development opportunities
• Working alongside experts in their field
• Health cash plan including compensation for dentistry and optical well being
• Enhanced maternity and paternity leave
• Additional holiday increase with length of service
• Team building and activity days
• Monthly employee value-based recognition award monetary gift
• Health, wellbeing and social calendar of events
• Long service awards
• Enhanced marriage leave
• Kingsbridge Membership Club

We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.

WHJS1_NI

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