Are you a passionate people leader who thrives in a fast-paced operational environment? Do you enjoy motivating teams, driving performance, and delivering exceptional service? If so, we would love to hear from you.
As a Front Line Operational Leader, you will play a critical role in ensuring that Cobalt consistently exceeds industry standards in safety, customer satisfaction, quality, operational performance, and employee wellbeing.
As a leader within the organisation, your primary responsibilities involve orchestrating your team’s efforts to execute all facets of the Department’s operations. Your role is pivotal in ensuring that Cobalt consistently exceeds industry standards in safety, customer satisfaction, quality, performance, and employee wellbeing. This encompasses the comprehensive spectrum of leadership from strategically guiding the operational workflow to fostering employee engagement and providing adept line management for your shift.
Key Responsibilities:
- Responsible for resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocation staff is working efficiently
- Ensures that all shift team members are coached and developed actively, including the giving of feedback, and identify appropriate training and development opportunities
- Acts as an ambassador for customer service and actively coaches and monitors staff on customer service and uniform standards. Liaise on a regular basis with Customer airlines, ensuring that we are providing best in class service delivery
- Management of staff welfare issues, including recording of absence and lateness and highlighting any irregularities that occur to Human Resources. Working with Human Resources to ensure all performance, discipline and grievance matters are reviewed and managed promptly and effectively, in accordance with Company policies and procedures and legal requirements
- Ambassador of diversity and inclusion in the workplace
- Responsible for the positive promotion of Cobalt’s mission, vision and values in the marketplace and internally
Thriving on leading by example and igniting motivation among the team to collectively achieve extraordinary outcomesEnsures that all shift team members are coached and developed actively, including the giving of feedback, and identify appropriate training and development opportunitiesResponsible for resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocating staff is working efficientlyEngaged Teams, Decisive Leadership, Operational ExcellenceEssential Requirements:Minimum 2 years’ experience in a supervisory or team leadership role.Proven experience managing and motivating large teams in a fast-paced environment.Strong coaching and mentoring skills, with a track record of developing employee performance.Full, clean UK manual driving licence.Desirable Experience:Experience in staff and resource allocation.Knowledge of employee relations, including performance, attendance, and disciplinary processes.Key Skills & Competencies:Health, Safety & Wellbeing: Commitment to maintaining a safe and compliant working environment.Leadership & People Management: Ability to lead, motivate, and develop high-performing teams.Organisation & Time Management: Strong planning and prioritisation skills with attention to detail.Communication: Excellent verbal and written communication skills, with the ability to build effective relationships at all levels.
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