Service Desk Ops Lead – ITIL & CSI Excellence, London

DXC Technology is seeking a Service Desk Ops Manager in London to lead the ITSM Service Desk and drive service quality in line with ITIL practices. The role focuses on exceptional customer experience, SLA compliance, and continual service improvement.

You will be the accountable leader for service delivery and stakeholder engagement. The position requires managing a 24/7 or extended hours operation, overseeing CSI initiatives, and maintaining governance across changes, incidents, and knowledge

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