ICC Dispatch Lead: Regional Ops & Performance

Company: North West Ambulance Service Nhs Trust
Apply for the ICC Dispatch Lead: Regional Ops & Performance
Location: Penyffordd
Job Description:

North West Ambulance Service NHS Trust is seeking a Duty Dispatch Lead to supervise, guide and coach the regional dispatch team, ensuring optimal allocation of staff and resources to meet demand.

You will drive performance to national standards, provide a virtual managerial presence across sites and own communications during major incidents, shaping resilience and continuous improvement across the region. You will chair shift meetings, monitor KPIs and report to the Service Delivery Manager.

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Posted: September 7th, 2026