Onsite Case Manager – Customer Care Specialist

Company: Teleperformance
Apply for the Onsite Case Manager – Customer Care Specialist
Location: Newcastle upon Tyne
Job Description:

Teleperformance is seeking dedicated Contact Centre Agents for an onsite role in Gateshead. You will assess caseloads with empathy, professionalism and confidentiality, managing a dedicated caseload and collaborating with relevant agencies to support vulnerable customers.

Key responsibilities include handling challenging conversations, reviewing multiple information sources, and maintaining progress in secure systems.

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Posted: September 7th, 2026