PCN Resolution & Customer Care Coordinator

Cox Automotive is seeking a Vehicle Infringement Coordinator to support the Customer Relations Team in managing Penalty Charge Notices (PCNs) and related data. You will ensure timely acknowledgement, processing and resolution across Cox Automotive and its subsidiaries, while protecting data in line with GDPR and internal standards.

You will handle enquiries by phone, email and post, maintain accurate records, and drive improvements through case reviews and KPI adherence, balancing customer

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