Customer Service Advisor – Christmas Temp

Responsibilities

• Manage customer interactions across phones, emails, and live chat
• Provide exceptional service and resolve customer queries effectively
• Proactively communicate order updates, delays, and resolutions
• Process order edits, including changes, cancellations, and special requests
• Liaise with external courier services to resolve delivery issues, track shipments, and escalte concerns
• Collaborate with operations and logistics teams to address customer needs and ensure smooth order fulfilment
• Achieve KPIs including response times, resolution times, and customer satisfaction scores
• Monitor and prioritise daily tasks to meet deadlines and maintain service quality
• Provide feedback on recurring customer concerns to improve processes and customer experience
• Support team initiatives and adapt to changing priorities in a fast-paced environment

Requirements

• Previous customer service experience ideal
• Professional writing manner and ability to communicate effectively with customers
• Ability to pick things up quickly
• Excellent interpersonal skills
• Problem-solving ability
• Enjoy working as part of a team
• Ability to handle a busy workload during peak periods
• Ability to prioritise and be flexible
• Availability to work Monday-Sunday on a pro-rata basis, 37.5 hours per week

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and collaboration to enhance customer satisfaction and streamline order fulfillment processes.

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