EU Technical Support Engineer — SaaS & Shopify

Tapcart is hiring a technical support specialist to own the EU support queue, triage and resolve issues across Shopify themes, APIs, and our mobile apps. You’ll collaborate with engineering, sales, and success teams to diagnose and document root causes.

Expect async remote work with UK-friendly hours and a focus on automation and knowledge-sharing. You’ll use Proxyman, Xcode, Android simulators, and browser dev tools to reproduce issues, provide clear repro steps, and create actionable Asana

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