Client Services Team Leader
Edinburgh
⏰ 40 hours per week | Monday-Friday (shifts between 7am-6pm)
Are you an experienced hospitality or workplace experience professional ready to take the next step in your leadership career?
Portico is seeking a Client Services Team Leader to lead a dynamic team within the Edinburgh offices of one of the world’s largest international banks. This is an exciting opportunity to play a key role in delivering an exceptional client, visitor and colleague experience within a prestigious corporate environment.
About the Role
As Client Services Team Leader, you will be responsible for leading and developing the front-of-house team, ensuring the highest standards of service delivery are consistently achieved. You’ll act as a role model for excellence, creating memorable experiences for visitors while supporting the operational needs of a fast-paced corporate workplace.
What You’ll Be Doing
✅ Leading, motivating and developing a diverse client services team
✅ Delivering exceptional visitor, client and stakeholder experiences
✅ Managing front-of-house operations and workplace services
✅ Supporting meeting room and conferencing requirements
✅ Driving service excellence and continuous improvement
✅ Building strong relationships with clients and internal stakeholders
What We’re Looking For
✔ Previous supervisory experience in a corporate hospitality, workplace experience or 5-star hotel environment
✔ Minimum 12 months’ experience delivering exceptional customer service
✔ Strong communication, organisational and leadership skills
✔ Experience with AV and conferencing technology
✔ Knowledge of room booking systems, switchboards and helpdesk platforms
✔ A proactive, flexible and solutions-focused mindset
Why Join Portico?
At Portico, our people are at the heart of everything we do. We foster a culture that rewards hard work, supports development and empowers individuals to grow their careers.
✨ Excellent holiday allowance
✨ Enhanced annual leave
✨ Pension contributions
✨ Life insurance
✨ Recommend a Friend bonus scheme
✨ Employee Assistance Programme
✨ Exclusive retail, travel and lifestyle discounts
✨ Award-winning training and development through the Portico Academy
If you’re passionate about leading teams, delivering outstanding service and creating exceptional workplace experiences, we’d love to hear from you.
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