Hybrid Home Claims Team Leader – Lead & Develop

Hastings Direct is recruiting a Home Claims Team Leader in a hybrid Leicester/Bexhill role. You will lead a team of Home Claims handlers, drive quality and performance, and collaborate with outsourced partners.

The role requires a tenacious, results-driven approach to delivery and a proven track record in leadership within a contact centre. You will coach, monitor, and develop staff, ensuring adherence to SLAs, conducting audits, and supporting the overall claims quality function in a growing

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