Help Desk Lead & Team Coach

CBRE Group, Inc. is seeking a Lead Helpdesk to manage a small team of Helpdesk Advisors, ensuring accurate, timely processing of calls and ongoing training to deliver excellent customer service.

You will oversee scheduling, performance, and continuous improvements to optimise workflows and maintain strong client relationships. The role requires leadership, strong communication skills, and a proactive approach to adapt processes to evolving client needs while ensuring CBRE policies and safety

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