Lead, Student Services Operations (Hybrid)

Guildhall School of Music & Drama is seeking a Deputy Head of Student Affairs (Operations) to lead the end-to-end operational delivery of student-facing services within a hybrid working environment in London. The role reports to the Head of Student Services and drives improvements across enquiries, triage, referrals and case coordination, using data and KPIs to raise service standards.

With substantial experience in higher education student services and line management, you will coordinate

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