Shift Pattern: 12-hour continental shift pattern, 14 shifts per 28-day cycle
The Role
We are currently seeking an experienced Data Centre Engineer to join a specialist technology and infrastructure services organisation, working within a prestigious client data centre environment.
The role is highly customer-focused and will involve delivering IMACD (Installs, Moves, Adds, Changes & Decommissions) and incident resolution services across workplace technology and data centre operational environments.
The position will cover everything from day-to-day patching and fault finding through to large-scale equipment refreshes, installations, decommissions and equipment moves.
The successful candidate will work within a 24/7/365 operational environment, reporting to the local Service Delivery Manager.
Key Responsibilities
- Deliver IMACD and incident resolution activities across data centre environments.
- Carry out patching, fault finding and infrastructure alterations.
- Install, move and decommission network hardware and structured cabling.
- Support large-scale equipment and device refresh projects.
- Manage change control and incident resolution processes.
- Maintain accurate asset records and tracking systems.
- Supervise and escort third-party vendors on site.
- Ensure all works comply with Health & Safety requirements.
- Follow client, manufacturer and internal quality standards.
- Work in accordance with approved client and service delivery processes.
- Provide a high level of customer service throughout all activities.
Requirements
- Previous experience working within data centres or other high-risk environments.
- Experience with structured cabling and network infrastructure.
- Sound understanding of infrastructure technologies and networking concepts.
- Experience with installations, decommissions, moves and patching.
- Competent using MS Office and Helpdesk/Service Delivery applications.
- Strong organisational, interpersonal and administrative skills.
- Excellent communication skills with the ability to work effectively at all levels.
- Reliable, flexible and able to work under pressure.
- Willingness to travel where required.
- Flexible approach to working within a 24/7 shift environment.
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