Senior Service Desk Lead — IT Support & Mentoring

Dogs Trust in London is seeking a Senior Service Desk Analyst to lead the IT service desk across the charity and provide end-to-end IT support to colleagues.

You will triage and assign tickets, mentor staff, manage high-priority incidents, and coordinate with external partners while supporting on-site upgrades at our sites.

The role includes weekend work once every four weeks and travel to rehoming centres and charity shops as needed. The office is in London.

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