Around-the-Clock IT Service Desk Analyst

NEC Software Solutions in Hartlepool is seeking a 1st line IT support specialist to provide front-line IT service for users, manage incidents, and support basic hardware/software issues. The role emphasizes strong customer service, clear communication, and adherence to SLAs within a 24×7 shift pattern.

Candidates should have 1st line experience, be comfortable with Microsoft Office, and be able to work in a fast-paced environment.

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