Ecommerce & Digital Marketing Executive

Job Description

Ecommerce & Digital Marketing Executive

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Company: WRM Media

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Location: Calder Park, Wakefield

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Job Type: Permanent, Full-time

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Hours: Monday to Friday, 8:30am–4:30pm

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Work Location: Office-based

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Salary: £23,000

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About the Role

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WRM Media is looking for an Ecommerce & Digital Marketing Executive to manage the day-to-day operation of our ecommerce brands.

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This is a varied, hands-on role covering ecommerce website management, customer service, digital marketing, social media and affiliate relationships.

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The successful candidate will be responsible for keeping our Shopify stores running effectively, updating website content and products, responding to customer queries and helping manage the day-to-day digital activity across our brands.

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The role would suit someone who is confident with technology, organised and comfortable solving problems independently.

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Key Responsibilities

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• Manage the day-to-day running of WRM Media's ecommerce websites.

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• Maintain and update Shopify stores, including products, content, imagery and website information.

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• Deal with customer enquiries and resolve ecommerce-related issues.

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• Monitor websites and identify and resolve problems where possible.

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• Create and schedule social media content across company brands.

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• Assist with the creation and management of social media advertising campaigns.

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• Manage relationships and communications with affiliates.

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• Make routine updates to website content and promotional material.

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• Assist with email marketing and digital campaigns.

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• Work with images and basic graphics for websites, social media and marketing.

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• Provide general IT support within the office, including diagnosing straightforward computer, software and printer issues.

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• Assist with other ecommerce and digital projects as required.

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Essential Skills

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• Strong general IT skills and confidence using computers and online systems.

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• Good working knowledge of Microsoft Office.

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• Ability to diagnose and resolve basic computer, software and printer problems.

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• Strong written communication skills, particularly when dealing with customers.

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• Good organisation and attention to detail.

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• Comfortable learning new software and systems.

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• Ability to manage multiple tasks and priorities without constant supervision.

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Desirable Skills and Experience

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Experience in any of the following would be beneficial, although training can be provided:

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• Shopify.

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• Ecommerce website management.

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• Adobe Photoshop.

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• Graphic design.

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• Social media management.

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• Social media advertising.

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• Email marketing.

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• HTML and building/editing marketing emails.

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• Affiliate marketing.

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• Online customer service.

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What We're Looking For

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We're looking for someone practical and technically confident who is comfortable taking responsibility for the everyday running of several ecommerce websites.

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You don't need to be a developer, but you should be the type of person who can recognise when something isn't working, investigate the problem and either fix it or work out what needs to happen next.

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The role covers several different areas, so being adaptable, organised and comfortable switching between customer service, website management, marketing and technical tasks is important.

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