Customer Success Manager

Job Description

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Glasgow | Edinburgh | Stirling | Falkirk | Livingston | Surrounding Areas

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Salary: Up to £40,000 DOE

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Contract: Permanent, Full Time (37.5 hours per week)

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Help shape the future of social housing across Scotland

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Do you thrive on building relationships, solving problems and helping customers achieve real outcomes?

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Are you looking for a role where you can combine customer engagement, commercial awareness and genuine sector impact?

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At Aareon UK, we're looking for an ambitious Customer Success Manager to join our growing team and become the trusted partner for a portfolio of social housing providers across Scotland.

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This is a fantastic opportunity for someone who enjoys working directly with customers, influencing strategic conversations, identifying opportunities for growth, and helping organisations get maximum value from the technology they use every day.

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You'll work with housing associations and social landlords that support thousands of residents, helping them improve services, streamline operations, and deliver better outcomes for the communities they serve.

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Why Join Aareon?

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Aareon is Europe's leading provider of software solutions to the property and housing sector.

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Across the UK and Europe, our technology helps housing providers manage homes, repairs, assets, compliance, tenancies and resident services more effectively.

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We're part of a successful international organisation, but we pride ourselves on maintaining a collaborative, supportive culture where people are trusted, empowered and encouraged to grow.

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What you'll get from us:

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✅ Remote-first working with flexibility and autonomy

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✅ The opportunity to work with some of Scotland's leading social housing providers

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✅ Genuine career development opportunities within a growing international organisation

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✅ A supportive and collaborative team environment

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✅ Regular opportunities to influence customer strategy, product direction and business growth

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✅ A role where your contribution directly impacts customer success and retention

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At Aareon, diversity is valued, collaboration is encouraged, and continuous learning is seen as an opportunity to grow both personally and professionally.

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The Role

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As a Customer Success Manager, you'll own a portfolio of customers across Scotland and act as their primary strategic contact within Aareon.

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You'll build strong relationships with key stakeholders, understand what success looks like for each organisation, and work proactively to ensure they realise maximum value from their investment in our solutions.

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Working closely with teams across Product, Support, Professional Services and Sales, you'll play a key role in customer retention, advocacy and growth.

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This role would suit someone who enjoys balancing relationship management, problem-solving, strategic account planning and commercial conversations.

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Key Responsibilities

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• Build trusted relationships with key customer stakeholders and system users

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• Understand customer objectives and develop success plans to support them in achieving their goals

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• Drive product adoption, engagement and customer satisfaction across your portfolio

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• Use data and customer insights to identify risks, opportunities and areas for improvement

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• Identify upsell and cross-sell opportunities that deliver additional value to customers

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• Collaborate with Account Managers to develop and execute growth plans

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• Act as the voice of the customer internally, sharing feedback, trends and opportunities

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• Work closely with Support, Product, Professional Services and Onboarding teams to coordinate customer activity

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• Maintain accurate customer records, account plans and CRM data

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• Support customer reviews, business reviews, workshops and user engagement activities

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What We're Looking For

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Essential Skills & Experience

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• Experience in Customer Success, Account Management, Relationship Management or a similar customer-facing role

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• Outstanding relationship-building and stakeholder management skills

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• A consultative and proactive approach to customer engagement

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• Strong communication and presentation skills

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• Commercial awareness with the ability to identify growth opportunities

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• Confidence using CRM and customer success platforms such as Salesforce, Planhat or similar

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• Excellent organisational skills and the ability to manage multiple customer relationships simultaneously

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• Comfortable analysing data and turning insights into action

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• A genuine team player who enjoys collaborating across departments

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• Strong technology aptitude and the ability to quickly learn new software platforms

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Desirable

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• Experience working in a SaaS or technology business

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• Knowledge of, or enthusiasm for, the social housing sector

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• Experience delivering customer reviews, adoption strategies or success plans

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• Understanding of customer retention and account growth strategies

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Location & Travel

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This is a remote-based role covering customers across Scotland.

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To maximise customer engagement, we are particularly interested in hearing from candidates based within the Central Belt, including:

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Glasgow, Edinburgh, Falkirk, Stirling, Livingston, Lanarkshire and surrounding areas.

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Regular travel to customer sites across Scotland is expected, alongside occasional visits to our Manchester and London offices for team meetings, training and company events.

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Join #OneAareon

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At Aareon, we don't just provide software, we help housing organisations deliver better services to the people who rely on them.

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If you're passionate about customer success, love building meaningful relationships and want to join a business that's investing in growth, innovation and people, we'd love to hear from you.

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Apply today and help shape the future of housing technology in Scotland.

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