Customer Experience Growth Lead

The Growth Foundation is seeking a commercially minded CX Manager to redefine how customer contact drives value across our brands in Greater London. You’ll own the customer experience end to end, balancing retention, lifetime value and service quality with automation and AI tooling.

You’ll lead a small CS team, coach for performance, map decision rights, and ensure every customer interaction informs product, ops, and trading strategies. The role blends hands-on leadership with strategic insight.

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