Customer Experience Architect

Babble Cloud in Burton upon Trent is seeking a Customer Experience Manager (CXM) to oversee the end-to-end experience within assigned accounts, from first contact through post-purchase support. You will lead initiatives to improve the customer journey, drive satisfaction and loyalty, and collaborate with cross-functional teams to reduce churn and raise CSAT above target levels.

With a focus on telecoms and cloud solutions, you will champion the customer voice, gather feedback in real time, and

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