IT Service Desk Leader: Drive Service Excellence

Principal IT are partnering with a well-established organisation in Driffield to appoint an experienced IT Service Desk Manager. You will lead the Service Desk, drive improvements in processes and user experience, and own day-to-day performance across the function.

The role requires managing SLAs, KPIs, and escalations, mentoring a technical team, and collaborating with infrastructure, applications and third-party partners to deliver reliable IT services.

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