Strategic Incident & Knowledge Management Specialist

Capgemini is seeking an SIAM Incident and Knowledge Analyst to coordinate Incident and Knowledge Management across a multi-supplier environment. You will ensure effective incident resolution and create reusable knowledge for faster service delivery.

You will monitor trends, maintain knowledge quality, and deliver governance-ready reports to drive service improvements. The role emphasizes collaboration with suppliers, internal teams, and stakeholders to enhance user experience and operational

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