EE Merthyr Tydfil Contact Centre –Part-time role – 20.0 Hours per week
Part-time shift pattern:
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
4:45PM – 9PM 4:45PM –9PM 4:45PM – 9PM 4:45PM –9PM 4:45PM – 9PM OFF OFF
If you’re outgoing, full of energy and love talkingto people, you’d be better off in sales with EE.
Maybe you’ve worked in retail, or hospitalitybefore. You know how to deal with customers but you’re looking forsomething more exciting – a job that’s going to challenge you. And,of course, you want to earn a bit more cash.
Our team in Merthyr is full of people like you – soyou’ll be in great company here.
What does being a sales advisorinvolve?
You’ll join a lively sales team in ourMerthyr contact centre. We’ll trainyou to take incoming calls from existing EE customers and help themfind the best deals on their phones and broadband. You’ll also helpthem to navigate the different tech products we sell.
You need to be a great listener as well as a fluenttalker. A lot of the time, you’ll pick up on something that someonehas said, then use that to match them with the perfectproduct.
Forget what you’ve heard aboutsales
Don’t let what you’ve heard about sales put you off.Let’s smash a few myths…
- Yes, there are targets to hit. But the kind ofpeople who like sales, love that. You’re probably naturallycompetitive. You get a buzz out of beating the person next to you.You hate being bored at work.
- It’s not “cold calling”. The calls come in to youand you decide how best you can help the customer. That’s why wevalue resourceful people who like fixing problems.
- People say it’s “hard selling”. It’s really not!You’re basically talking to people about fun tech stuff that theyalready want. Who doesn’t love a better phone, faster broadband ora new console?
Why you’ll be better off atEE
GREAT MONEY – you start on £26,116 pro-rata whichgoes up to £26,738 pro-rata after 8 months.
UNCAPPED COMMISSION – the more you sell, the moreyou can earn.
BRILLIANT BENEFITS – including 24/7 GP appointmentsfor you and your family, free parking and discounts on EE productslike phones and broadband that could save you £100s everyyear.
GROWTH – we’re passionate about developing ourpeople. There are plenty of career paths across EE andBT.
FLEXIBILITY – you can bank hours then take time offwhen you need. Plus, generous leave for carers and anyone startinga family.
GREAT PEOPLE – you’re working with people like you.It’s a sociable, supportive environment.
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