Call Centre Operator

Company: EE
Apply for the Call Centre Operator
Location: South Shields
Job Description:

 

Where:EE Gosforth (Gosforth Park Way, Newcastle upon TyneNE12 8ET) or EE Tyneside (Silver Fox Way, Newcastle upon Tyne NE270QJ)

Parttime: Permanent 

Hours: 20 hours per week(evenings)

Start date:October 2026 onwards

 

Shifts: Monday – Friday4:45pm – 9:00pm

 

 

If you’re outgoing, full ofenergy and love talking to people, you’d be better off in saleswith EE.

 

Maybe you’veworked in retail, or hospitality before. You know how to deal withcustomers but you’re looking for something more exciting – a jobthat’s going to challenge you. And, of course, you want to earn abit more cash.

 

Ourteam’s in Newcastle and North Tyneside are full of people like you– so you’ll be in great company here.

 

 

Whatdoes being a sales advisorinvolve?

 

You’ll join a lively sales teamin our contact centre. We’ll train you to take incoming calls fromexisting EE customers and help them find the best deals on theirphones and broadband. You’ll also help them to navigate thedifferent tech products we sell.

 

You need to be a great listeneras well as a fluent talker. A lot of the time, you’ll pick up onsomething that someone has said, then use that to match them withthe perfect product.

 

 

Forget what you’ve heardabout sales

 

Don’t let what you’ve heardabout sales put you off. Let’s smash a few myths…

 

  • Yes, there aretargets to hit. But the kind of people who like sales, love that.You’re probably naturally competitive. You get a buzz out ofbeating the person next to you. You hate being bored atwork.
  • It’s not “cold calling”. The calls comein to you and you decide how best you can help the customer. That’swhy we value resourceful people who like fixingproblems.
  • People say it’s “hard selling”. It’sreally not! You’re basically talking to people about fun tech stuffthat they already want. Who doesn’t love a better phone, fasterbroadband or a new console?

 

 

Whyyou’ll be better off at EE

 

GREAT MONEY – you start on£26,116 which goes up to £26,738 after 8 months 9 (prorata)

 

UNCAPPEDCOMMISSION – the more you sell, the more you canearn. 

 

BRILLIANTBENEFITS – including 24/7 GP appointments for you and your family,free parking and discounts on EE products like phones and broadbandthat could save you £100s every year.

 

GROWTH – we’re passionate aboutdeveloping our people. There are plenty of career paths across EEand BT.

 

FLEXIBILITY –you can bank hours then take time off when you need. Plus, generousleave for carers and anyone starting a family.

 

GREAT PEOPLE – you’re workingwith people like you. It’s a sociable, supportiveenvironment.

Posted: September 10th, 2026