UK-based applicants — this role does not advertise visa sponsorship. Right-to-work in the UK is preferred. Foreigners may still enquire with the employer.
Acorn Insurance is hiring a Customer Service Representative in Liverpool, offering a permanent role with a competitive salary of £26,938 – £28,609 plus a performance bonus. This position is ideal for UK-based applicants who already possess the right to work in the UK; foreign applicants may inquire but should note the preference for existing UK work status. Enjoy a hybrid working model that balances office presence with flexibility.
Job Description
As a Customer Service Representative, you will be the first point of contact for Acorn Insurance customers, providing essential support and guidance. This involves handling inquiries, resolving issues, and ensuring a positive customer experience across various communication channels.
You will work within a dynamic team, contributing to a supportive environment while managing your workload efficiently across rotating shift patterns, including early, mid, and late shifts to accommodate customer needs.
Requirements
- Proven experience in a customer service role, ideally within an insurance or financial services environment.
- Excellent communication and interpersonal skills, with the ability to empathise and build rapport with customers.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM systems and other relevant software.
- Ability to work effectively both independently and as part of a team.
- Applicants must have existing right-to-work in the UK.
Benefits
- Competitive salary of £26,938 – £28,609 with an additional performance-related bonus up to £2,000.
- Hybrid working model, offering flexibility with a minimum of 3 days in the office.
- Three rotating shift patterns (Early, Mid, Late) to support work-life balance.
- Generous holiday allowance and pension scheme.
- Opportunities for career development and professional growth within a supportive company.
Visa Sponsorship & Foreigner Eligibility
Visa sponsorship is NOT explicitly advertised for this Customer Service Representative role. Acorn Insurance prefers UK-based applicants who already possess the existing right to work. Foreign applicants (non-UK residents) may still inquire directly with the employer regarding their eligibility and any potential pathways, but should be prepared for the preference towards those with immediate UK work status.
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