Customer Experience Team Lead – Aldershot

VIVO Defence Services in Aldershot is seeking a Customer Service Team Leader to inspire a team, drive performance and deliver exceptional experiences for Armed Forces families. This full-time, office-based role requires leading from the front, coaching staff and ensuring timely, high-quality customer resolutions.

You’ll monitor KPIs, manage workloads, conduct regular reviews and collaborate with stakeholders to streamline processes.

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