Guest Experience Leader | Hands-On Hotel Ops Coach

The Holiday Inn Edinburgh, part of LGH Hotels Management Limited, is seeking a Guest Service Manager to lead guest experiences across the hotel. You will work closely with the General Manager and Operations Manager to maintain high service standards, drive guest satisfaction, and support daily operations with a hands-on approach.

You will be on the floor, coaching the team, handling guest feedback, and promoting upselling across Food & Beverage outlets while ensuring smooth operation and

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