Why Join Us?
At Enfuse, you’ll lead Operational Intelligence engagements that sit at the intersection of process, people, data, and technology, helping clients solve real problems through process excellence, automation, and intelligent operations. You’ll translate complex business challenges into practical, scalable solutions, overseeing work across process modelling, workflow automation, low-code platforms, and AI-enabled capabilities. As a Manager, you’ll take full ownership of delivery quality, pace, and outcomes, building trusted relationships with senior stakeholders, steering decision-making, and ensuring solutions deliver real value and adoption. Alongside client delivery, you’ll play a key role in developing our people and capability — coaching consultants, role-modelling best practice, and contributing to the growth and maturity of the Op-i practice.
About the Role
A BPM-focused Operational IntelligenceManager at Enfuse is accountable for leading client engagements centred onestablishing, scaling, and embedding Business Process Management (BPM) capabilities.
They combine deep BPMexpertisewith strong advisory and commercial skills,helping clients design sustainable process-led operating models that unlock value fromAI, automation, and digital transformation.
The role also carries broader consulting Manager expectations:delivery leadership, stakeholder trust, people development, and contribution to business growth(including originating and expanding client opportunities).
Essential Experience
- A minimum of 6 years’ experience working in a management consulting environment
- Proven experienceadvisingorganisations on BPM strategy, capability setup, or process-led transformation.
- Experience establishing or maturingprocess frameworks, governance, and operating modelswithin organisations.
- Track recorddeliveringprocess-centric change that drives measurable business outcomes.
- Experience working in a client-facing consulting environment, engaging seniorstakeholdersand navigating ambiguity.
- Experience managing and developing consultants on live engagements.
- Exposure to thefull delivery lifecycle, from discovery and design through to implementation and adoption.
Business Process Management Capability
- StrongexpertiseinBusiness Process Management (BPM), including:
- Process architecture and hierarchy design
- BPM frameworks, standards (e.g. BPMN), and governance models
- Process ownership models and ways of working
- Experience helping clientsstand up or scale BPM functions or centres of excellence
- Understanding of how BPM underpinsAI, automation, and data-led organisations, including:
- Preparing processes for AI enablement and optimisation
- Integrating process insights with automation and decisioning
- Ability to translate business strategy intopractical, scalable process-led transformation roadmaps
- Experience working with or overseeing tools such as:
- Process modelling platforms (e.g. SAPSignavio, GBTEC)
- Process mining / intelligence tools (e.g. Celonis, SAPSignavio)
- Automation and workflow platforms
(Hands-on technical capability is notrequired, but the ability to lead, assure, and challenge delivery is essential.)
Delivery & Stakeholder Leadership (Essential)
- Own end-to-end delivery of BPM-focused engagements, ensuringquality, pace, and measurable outcomes.
- Lead workstreams to defineprocess architectures, governance models,process intelligencesetupand capability roadmaps.
- Build trusted relationships with stakeholders at Manager, Director, and Executive level.
- Facilitate workshops and advisory sessions onprocess strategy, operating models, and transformation priorities.
- Driveadoption and embedding of BPM practices, not just design.
Commercial & Growth Responsibilities (Essential)
- Contribute tobusiness development, including shaping proposals, pitches, and client conversations.
- Identifyand developnew client opportunities, particularly linked to BPM, AI, andprocess intelligence.
- Grow and expand existing accounts byidentifyingprocess-led value opportunities.
- Support the development ofEnfuse’sBPM proposition, assets, and go-to-market approach.
People Leadership & Development (Essential)
- Linemanageand coach consultants, supporting performance, development, and progression.
- Provide clear direction and feedback, role modelling strong consulting and BPM practices.
- Build a positive, inclusive, and high-performing team environment.
- Contribute to capability growth throughmentoring, knowledge sharing, and development of BPM methodologies and IP.
Desirable
- Experience building or leadingBPM Centres of Excellence or enterprise-wide process initiatives.
- Sector experience in Travel & Transport, Retail & Hospitality, Public Sector, or Higher Education.
- Experience with tools such as SAPSignavio, Celonis, GBTEC, Power Platform, or similar.
- Exposure toAI-enabled operating models, process orchestration, or intelligent automation.
- Experience developingBPM methodologies, frameworks, or accelerators.
Interview Process
- Stage 1 – Competency Interview
- Stage 2 – Case Study: A practical, delivery-focused case study and Behaviours Interview
- Stage 3 – Final Conversation: A discussion with a senior leader to explore role fit, culture, and growth potential.
Competitive salary, travel allowance and discretionary annual bonus of up to 10%, subject to overall company performance and individual contribution.
Health & Wellbeing:
Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.
Financial Perks:
Competitive pension, company performance bonus, and travel allowance.
Time Off:
25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.
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