Operations People Manager — Lead 15+ Investigators (Hybrid)

The Financial Ombudsman Service in Edinburgh is seeking an Operational People Manager. You will lead a team of 15+ Investigators, driving performance, development and engagement within a hybrid working model.

You will coach, review and support colleagues, use data to spot trends, address underperformance and ensure fair, timely resolutions for customers. Inclusive leadership and change management are core.

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