Enterprise Premium Support Engineer — AI & SLA Expert

Company: Replit
Apply for the Enterprise Premium Support Engineer — AI & SLA Expert
Location: London
Job Description:

Replit is seeking a Premium Support Engineer to act as the front line for high-value customers, handling complex issues and guiding critical incidents with calm, precise communication.

You will diagnose and reproduce problems across the platform, escalate high-impact issues with Product and Engineering, and help onboard and mentor other support engineers while improving automation and internal tooling.

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Posted: September 11th, 2026