Chief Customer Operations Leader (Hybrid)

United Gas & Power (UGP) is seeking a Head of Customer Operations to lead Customer Services, Change of Tenancy, Collections and Complaints. The role drives performance, quality, risk management and continuous improvement through Managers who lead day-to-day delivery.

The successful candidate will set expectations, remove barriers to performance, and ensure the department delivers compliant, high-quality customer outcomes while aligning with regulatory requirements.

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