Senior Complaints Lead – Social Housing (Hybrid, London)

Pinnacle Group is seeking a Complaints Officer within its Residential Management Services division to lead and resolve complaints across social and private housing. The postholder will ensure fair, timely, empathetic responses and promote a learning culture that drives service improvements.

The role acts as a subject‑matter expert for complaint handling, ensuring compliance with internal policies and Housing Ombudsman codes, while supporting complex residential developments across the UK.

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