2nd Line Support Engineer

Overview

My client is a well established IT solutions organisation based in Watford, Herts who are seeking an experience 2nd and 3rd Line Support Engineer to deal with customer issues. The role will include:

Responsibilities

• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Provide telephone, remote and email support
• Diagnose and resolve hardware, software, network and peripheral technical issues to customer’s satisfaction via remote support
• Monitor and proactively resolve issues with remote back-up systems
• Visit customer sites when required
• Supporting and mentoring colleagues with any technical limitations
• Assist with support calls on the helpdesk

Essential experience

• Microsoft Server and Desktop operating systems (SBS/2012/2016/2019 Server/7/8/10)
• Core Microsoft infrastructure technologies and solutions (Exchange, IIS, AD, RDS)
• Backup technologies including Veeam, Cloud Connect, Acronis, Backup Exec
• Server hardware maintenance and troubleshooting

If you have the above experience, at least 3 years experience in the same role and live within easy commuting distance of Watford, Herts, please apply now with a covering letter outlining your skills and experience for this role.

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