Hybrid Hardware Service Analytics Leader

The Lead Service Analyst – Hardware role at Co-op in Manchester is to monitor and improve the performance of laptops, phones and store scanners, ensuring reliable hardware services that colleagues rely on daily.

You will analyse service data, produce dashboards, support incident and change management, manage supplier performance and financial governance, and collaborate with Service Managers, engineers and suppliers to deliver resilient, cost-aware hardware services in a hybrid working pattern.

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