Security Team Manager – Kent, ME3 9QD
Position: SecurityManagerType: Full-Time / PermanentBonus: Up to 10% Annual BonusJoin our One Great Team here at Haven as a SecurityManager! Step into a role whereyoullmake a real impact on helping us create a safe,secureand welcoming environment for our guests.As the Security Manager,you’llbe at the heart of an energetic team, leading with clear direction and plenty of motivation.You’llinspire your team to hit their goals and keep uphigh standardsby showing them howitsdone!You’llbe hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly.You’llbe the driving force behind creating a safe and secure environment for our guests,ownersand team, continuously improving our security operations, and solving any issues that pop up. Plus,you’llmake sure everything stays compliant, and on point with company policies.Key ResponsibilitiesTeam Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.Performance Management:Monitorindividual and team performance, providing regular feedback, coaching, and conducting performance reviews.Resource Management: Overseeteam scheduling, budgets, and resources to maximise efficiency and meet business needs.Compliance and Safety: Ensure all operationscomply withhealth and safety regulations, company policies, and standards, includingmaintainingand reviewing the Park Security Plan, Security RiskAssessmentsand Instructions.Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.Training and Development: Supportteam development through ongoing training, mentoring, and creating growth opportunities.Requirements– Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.– Valid SIA Door Supervisors (DS) License.– Strong leadership and communication skills.– Ability to work in a fast-paced environment whilemaintainingattention to detail.– Exceptional customer service and problem-solving abilities.– Knowledge of security protocols, procedures and health and safety regulations– Strong organisational and multitasking skills.– Experience in budgeting andfinancial management.– Flexibility to work evenings, weekends, and holidays.
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