Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Floorwalker / Deployment Support Engineer for an initial 6 month contract on a rate of £200/day (Inside IR35). This role will be based in Glasgow.
Responsibilities:
– Provide visible, onsite support to end users immediately following device deployment activity.
– Assist users with first log on issues, profile initialisation, and basic device familiarisation.
– Support users in reconnecting to the corporate network and verifying access to core services and applications.
– Provide calm, professional reassurance to users during periods of change, helping to reduce resistance and anxiety associated with device refresh.
– Support orderly user flows during deployment days to minimise disruption to services and operations.
– Act as the first on site point of contact for post deployment technical issues not captured during initial handover.
– Triage user issues effectively, determining whether they can be resolved through guidance or require escalation.
– Log and escalate issues via agreed support routes, including the Service Desk and Supplier support mechanisms, in line with processes.
– Ensure that issues are described clearly and factually to enable efficient resolution by downstream support teams.
– Identify recurring or systemic issues emerging across multiple users or sites.
– Differentiate isolated, user specific issues from wider deployment or configuration problems.
– Provide structured feedback to logistics leads and programme management to support corrective action.
– Contribute to avoiding repeat failures by feeding lessons learned into future deployment planning.
– Work closely with site contacts, service managers and deployment teams to ensure local coordination during deployment activity.
– Maintain awareness of site-specific constraints and adjust support focus accordingly.
– Represent the organisation professionally at all times, reinforcing confidence in the deployment process.
– Maintain accurate notes and handovers where issues remain unresolved at the end of onsite support periods.
Essential Skills:
– Proven experience providing end‑user IT support in a live operational environment.
– Strong customer‑focused approach with the ability to explain technical concepts clearly to non‑technical users.
– Ability to remain calm and effective under pressure during high‑volume deployment activity.
– Strong observation and analytical skills to identify patterns and trends from multiple small issues.
– Ability to follow defined processes and escalation routes with discipline.
– Willingness to work on‑site across a range of locations.
Desirable Skills:
– Experience supporting large‑scale device rollouts or technology change programmes.
– Knowledge of corporate desktop and laptop environments.
– Familiarity with structured IT support or service management processes.
If you would like to hear more about this opportunity please get in touch.
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