Are you a seasoned professional in risk, compliance, and complaints management with a passion for healthcare? If so, this role could be the perfect next step in your career. Join a dynamic Quality & Governance Team as a Risk and Governance Manager, where your expertise will be pivotal in shaping and maintaining a robust risk, compliance, and complaints management framework across a fast-growing private healthcare organisation. This is a fully remote position.
Key duties and responsibilities:
– Lead and maintain the organisation-wide risk management framework.
– Oversee corporate and service-level risk registers, ensuring regular review.
– Support teams in identifying, assessing, and mitigating various risks.
– Monitor risk themes and escalate concerns appropriately.
– Act as a lead for ISO and quality compliance.
– Manage the complaints process in line with PSIRF and regulatory requirements.
– Conduct Level 4 complaints and appeals.
– Develop and implement policies, procedures, and SOPs related to quality, complaints, clinical governance, risk, and compliance.
– Design and coordinate audit programmes and support internal audits.
– Prepare high-quality reports on clinical governance, risk, compliance, and complaints.
Skills and experience:
Essential:
– Extensive experience in governance, clinical governance, complaints, quality, and risk within private healthcare or the NHS.
– Knowledge of national policies and standards related to patient care quality.
– Proven ability to develop and implement governance and risk management frameworks.
– Strong knowledge of ISO regulation, auditing, and duty of candour requirements.
– Experience managing complaints processes and conducting complex investigations.
– Excellent written communication skills and experience drafting complaint responses.
– Demonstrable experience with PSIRF and ISO auditing.
Desirable:
– Experience in private healthcare and remote or digital care models.
– Experience working across multiple clinical or service lines.
– Background in rapidly growing healthcare organisations.
Personal qualities:
– Adaptable, assertive, and excellent in communication.
– Independent, dependable, and trustworthy.
– Compassionate in handling complaints.
– Organised, solution-oriented, and self-motivated.
If you are ready to take on a challenging and rewarding role that will allow you to make a significant impact on patient safety and quality improvement, apply now. Seize this chance to advance your career and contribute to a thriving healthcare environment. Submit your application today! This position is fully remote.
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