Luxury Retail Experience Lead & Talent Coach

Canada Goose in Birmingham is seeking a Lead, Experience to elevate the customer journey at our flagship store. You will model Canadian warmth, coach the team, and drive KPI‑focused selling and service in a luxury environment.

Collaborating with cross‑functional teams, you’ll nurture talent, manage guest relationships, and ensure resources, training, and culture are aligned to deliver exceptional employee and customer experiences.

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