Head of Customer Experience — CX Strategy & Growth

AXA UK is seeking a senior leader to own end-to-end customer experience (CX) strategy and journey improvement across AXA’s Retail and Commercial insurance businesses. The role ensures customer journeys are simple, customer-led and aligned to drive commercial performance and customer expectations.

You’ll drive CX design, frameworks and outcomes, embedding feedback into experience improvements. You will empower senior leaders, deliver measurable CX value, and use AI and digital capabilities to

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