Role: Student Services OfficerLocation: West YorkshireType: Temporary – Full TimeRate: 13.50 – 15.30Eden Brown Education is recruiting for a Student Services Officer on behalf of a well-established Further Education College in West Yorkshire.
This is an excellent opportunity for an experienced student support, welfare, customer service or administration professional to join a busy Student Services team and make a positive impact on students educational journeys.
This is a temporary full time role to start asap until the end of October initially.
As the first point of contact for students, you will provide high-quality information, advice and guidance on a range of topics including wellbeing, financial support, safeguarding, learner support funds and access to college services. You will play a key role in ensuring students receive timely support and are referred to the appropriate internal and external services when required.
Key Responsibilities
- Act as a welcoming first point of contact for student enquiries.
- Provide advice and guidance on student welfare, wellbeing, financial support and support services.
- Assess and process learner support fund and bursary applications.
- Support vulnerable students and identify safeguarding concerns, making referrals where appropriate.
- Maintain accurate records and ensure compliance with funding and data protection requirements.
- Liaise with curriculum teams, support services and external agencies to ensure students receive the support they need.
- Assist at enrolment events, open days and other student-facing activities.
Requirements
- Level 3 qualification or above.
- Experience working in a customer-focused, student support, welfare or advisory environment.
- Strong administrative, IT and communication skills.
- Experience supporting vulnerable individuals or those facing barriers to engagement.
- Ability to handle sensitive situations with professionalism, empathy and discretion.
- Experience working with databases, spreadsheets and management information systems.
- Previous experience within Further Education, Higher Education, student finance or learner support services would be advantageous.
Candidates must also have a current DBS
Eden Brown Synergy is an equal opportunities employer.
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