Senior IT Helpdesk Lead – Enterprise Tech & Security

Cold Chain Technologies is seeking a Senior Helpdesk Technician to join our team in Theale. You will deliver high-quality IT support across the organisation, acting as the main contact for requests and escalation of complex issues.

You will support Windows 11, Microsoft 365, AD Entra ID, and cloud services, assisting remote and hybrid users, deploying endpoints, and maintaining security and compliance. The role covers incident management, ERP and business applications (Epicor), and collaboration

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