Deskside Technician: Hands-On IT Support & Escalation

ECS Resource Group Ltd is seeking a Deskside Technician in Scunthorpe for a hands-on IT support role. You will provide second-line desktop and end-user device support, working closely with the Service Desk and infrastructure teams to resolve issues and maintain service quality.

The role requires strong troubleshooting, customer service, and ITIL-based practices. Desirable qualifications include ITIL Foundation and CompTIA A+, and Microsoft Windows/365 certifications.

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