JOB TITLE – Casual Front Office Agent
DEPARTMENT – Frontof House
CONTRACTTYPE – Casual
RATE OFPAY – £12.71 per hour depending on age
HOURS – As and when required
LOCATION – Newport NP18
ID – REQ6747
OVERVIEW – Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Casual Front Office Agent just one of the fantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEAL HERO WILL HAVE
- A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
- A passion for delivering outstanding guest service, creating memorable experiences every time
- Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
- The ability to thrive in a fast-paced, guest-focused environment
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL
- Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
- Handle individual and group arrivals efficiently using hotel systems
- Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
- Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience
GROW WITH US
- As a CelticCollection employee, you will be able to say –
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTALCLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENTINFO
All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
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