Arrears Collections & Customer Care Agent

Richburns Ltd. is seeking a Customer Contact Collections Operative based in the Nottingham office. The role focuses on telephone-based, customer-facing support to resolve overdue utility bills and arrears, and to assist field agents with payment plans and customer payments.

You will work in a busy contact centre, with KPI targets and a rotation pattern, ensuring high-quality service and accurate CRM updates across calls and accounts.

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