Research and Quality Officer

The role will play an important part in ensuring that evidence, data and quality information are accurate, accessible and used effectively to support decision-making, continuous improvement and organisational learning.

Research Support

• Support the planning and delivery of research and evaluation projects across ETF programmes.
• Assist with data collection activities including surveys, interviews, focus groups and desk-based research.
• Conduct reviews and background research to inform projects and reports.
• Support the analysis and interpretation of quantitative and qualitative data.
• Contribute to the production of research reports, summaries, presentations and briefing papers.
• Maintain project documentation and research records.

Quality Assurance

• Support the implementation and administration of ETF quality assurance processes.
• Assist with the collection and management of quality-related evidence from programmes and activities.
• Monitor compliance with established quality frameworks, procedures and standards.
• Support internal audits, reviews and quality improvement activities.
• Track actions arising from quality reviews and support follow-up activities.
• Identify opportunities to improve data quality and quality assurance processes.

Data Collection and Management

• Coordinate data collection activities across projects and programmes.
• Ensure data is collected, stored and handled in accordance with organisational policies and data protection requirements.
• Maintain accurate datasets and records.
• Perform data validation and quality checks to ensure consistency and accuracy.
• Support the development and maintenance of data management systems and processes.
• Produce routine monitoring information and performance reports.

Reporting and Insight

• Produce regular reports, dashboards and summaries to support programme delivery and organisational decision-making.
• Assist in analysing trends, patterns and emerging findings from research and operational data.
• Present findings in accessible formats for a range of audiences.
• Support the development of evidence-based recommendations for service improvement.
• Contribute to organisational reporting requirements and stakeholder updates.

Stakeholder Support

• Build positive working relationships with internal colleagues, external partners and stakeholders.
• Respond to requests for information, data and research support.
• Support meetings, workshops and events relating to research and quality activities.
• Work collaboratively across teams to promote evidence-informed practice and continuous improvement.

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