Platform Lead – Systems Engineer (Manchester, Hybrid)

Ticketmaster in Manchester is seeking a Lead Systems Engineer for the Global Fan Experience team. You will be the technical leader for design, configuration, and maintenance of contact center platforms (Zendesk, Five9) serving 100+ brands worldwide.

You will mentor engineers, drive system-level decisions, ensure security and resilience, and own deployment automation and API integrations. This role blends hands-on engineering with strategic planning in a hybrid environment, focusing on scalable

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