Rail Customer Experience Modelling Lead

DFTO, the rail public ownership group, seeks a Customer Experience Modelling Manager to lead a new analytical discipline. You will build a robust framework for forecasting customer satisfaction using the Rail Customer Experience Survey and industry evidence, guiding investment decisions across the network.

You will consolidate survey data, existing models and research to deliver credible industry tools and governance, working with stakeholders across DFTO and partner organisations in a hybrid

#J-18808-Ljbffr…