Rent Recovery & Tenant Support Officer

Peabody is seeking a Collections Officer to join our housing services in Ealing. You will be the first point of contact for tenants in arrears, proactively managing rent accounts and identifying early intervention opportunities to sustain tenancies and maximise income for the service.

You will work with residents to find realistic repayment solutions, provide guidance on welfare benefits and housing-related support, and handle recovery actions with professionalism and empathy.

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