Accounts Receivable

Senior Accounts Receivable Specialist

Salary: c£30,000 per annum

Are you an experienced Accounts Receivable professional looking to take the next step in your career? Our client, based in the heart of Norwich is seeking a proactive and detail-oriented Senior Accounts Receivable Specialist to support the delivery of high-quality accounts receivable services while acting as a key point of contact for both internal and external stakeholders.

This is an excellent opportunity for someone with strong accounts receivable/credit control experience, excellent communication skills, and the ability to support and guide a high-performing team.

Key Responsibilities

• Deputise for the Team Leader during periods of absence, helping to manage workloads, team performance, and stakeholder expectations.
• Act as a subject matter expert for client communications, including meetings, calls, and written correspondence.
• Support the onboarding, training, and ongoing development of team members.
• Produce accurate arrears reports and management information.
• Take ownership of client reporting requirements and ensure reporting deadlines are met.
• Support the team in achieving agreed KPIs and business objectives.
• Manage and recover outstanding balances through proactive customer engagement.
• Handle complex escalations and provide guidance to colleagues on challenging cases.
• Work collaboratively with leadership teams to ensure consistency of processes and service delivery.
• Conduct regular review meetings with stakeholders, providing updates and commentary on outstanding debt positions.
• Prepare monthly and quarterly reports for internal and external audiences.
• Liaise with third-party enforcement agencies where appropriate.
• Perform complex account reconciliations and resolve customer queries efficiently.
• Ensure all activities are carried out in line with established procedures, compliance requirements, and best practice guidelines.
• Support the wider team with additional duties as required.

About You

To be successful in this role, you will have:

• Previous experience in an Accounts Receivable, Credit Control, Collections, or Debt Recovery environment.
• Strong understanding of arrears management and account reconciliation processes.
• Experience handling complex queries and escalated cases.
• Excellent communication and stakeholder management skills.
• Strong analytical skills with the ability to produce and interpret reports.
• High attention to detail and strong organisational skills.
• The ability to prioritise workloads and work effectively in a fast-paced environment.
• Experience supporting or mentoring colleagues would be advantageous.

What’s on Offer?

• Salary of £30,000 per annum
• Full time, permanent role
• Hybrid working (3 days in the office, 2 days from home)
• Opportunity to develop leadership and management skills
• Supportive and collaborative working environment
• Ongoing training and professional development opportunities
• Career progression within a growing and dynamic team

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