Service Desk & Support Leader – Data-Driven, Hybrid London

VIQU IT partnered with a leading financial services organisation to hire a Service Desk & Support Manager in London. The role focuses on transforming an established service desk, shaping a data-led approach, and developing the team with strong coaching and mentoring.

You will lead ITSM-driven improvements across incidents, problems and knowledge management, while driving automation and improved user satisfaction.

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