Guest Experience & Operations Leader

Museum of Illusions in London seeks a Guest Services Manager to lead floor operations, support the General Manager, and ensure outstanding guest experiences. This role sits within the Duty Manager structure with enhanced leadership responsibilities and real-time problem solving.

You will forecast staffing, train new staff, manage schedules, and oversee FOH and retail inventory. The successful candidate has 5+ years in leadership within entertainment, strong budgeting skills, and excellent

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